Send the brand, whether it is top-load or front-load, and what it does instead of finishing a wash. A photo of the error or the back panel saves a wasted visit.
We are not every brand’s service centre. We open the motor, the board, and the power supply, and we tell you if the job is more than we can repair.
A machine that fills and then sits, a drum that knocks on spin, and a point that trips only when the wash starts are three different jobs. Name which one it is, and the floor you are on if the machine cannot come down the stairs.